Frequently Asked Questions
Your guide to skincare, shipping, and the Rescue Spa experience.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for skincare products?
We accept returns on unopened and unused products in their original packaging within 30 days of purchase. For hygiene reasons, we cannot accept returns on opened or tested items.
Are the products sold on Rescue Spa authentic?
Yes, we are authorized retailers for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity and freshness.
Do you offer virtual skincare consultations?
Yes, our expert estheticians are available for virtual consultations to help you build a customized regimen tailored to your specific skin type and concerns.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact our customer service team immediately. Once an order has reached the shipping stage, it cannot be modified.
Do you ship internationally?
Currently, we ship to addresses within the United States and select international territories. Please refer to our Shipping Policy page for a full list of supported countries and associated fees.